Opening a dispute and how it is decided

Instant freeze and a reasoned, neutral decision.

1. Open the dispute from the order page and pick a reason. 2. The funds freeze immediately. 3. Upload evidence; the other side gets time to respond. 4. It is assigned automatically to staff with no link to either side. 5. The decision is written and reasoned; large ones need a second approver. 6. You can appeal once.